Terms and Conditions

La Rifa is a service of Duvan Hernandez Figueroa, tax ID (NIT) 1151961999-4, domiciled in Palmira, Valle del Cauca. Address: Vía principal 2K 420, corregimiento Caucaseco. Phone: 301 983 0863. Email: pqr@larifaco.com.

By creating an account or paying for a plan you accept these terms.

La Rifa is a software as a service (SaaS) platform for managing and automating raffles: number assignment, status tracking, and proof-of-payment records. La Rifa does not run drawings, is not a gambling operator, and does not process the money from ticket sales.

The organizer user is the sole legal party responsible for the raffle they run and for complying with regulations applicable in their jurisdiction (charitable activities, fundraisers, local permits, etc.). Money from ticket sales is collected directly between buyer and organizer (for example via Nequi, Daviplata, or cash), outside the platform. A raffle is advertised in the currency the organizer picks when creating it, and that currency does not change once the raffle is published: La Rifa neither converts currencies nor touches that money.

When creating each raffle, the organizer declares that they hold the permit the law requires for it (in Colombia, Ley 643 de 2001: from the local authority or Coljuegos, as the case may be), that the prize belongs to them and that they will deliver it. La Rifa stores that declaration with its date and does not verify the permit. The organizer's name, and the permit if they record one, are shown on the raffle's public page.

The organizer is the controller of the personal data of their raffle's buyers, and La Rifa is its processor. By accepting these terms, the organizer instructs us to process that data to run their raffle, and this clause is the data transmission agreement of art. 25 of Decree 1377 of 2013.

La Rifa undertakes to process that data only to run the raffle and under the Privacy Policy; to protect it with reasonable security measures and keep it confidential; not to use it for its own purposes or hand it over; to rely only on the providers the policy lists; and to erase it within the periods the policy sets. The only exception is buyers who separately agree to receive news from La Rifa: we process that data as controller, for that purpose only.

The organizer undertakes to use their buyers' data only to manage their raffle, to handle their buyers' data protection inquiries and complaints, and not to record or import data of people who have not authorized it.

La Rifa charges exclusively for use of the software (free plans and per-event paid plans). The plan is charged in Colombian pesos if your account country is Colombia, and in US dollars otherwise. The price you see is the final price. In Colombia the service carries no VAT: it is cloud computing, which art. 476 of the Colombian Tax Statute excludes from that tax. The payment is processed through the Bold gateway and enables the raffle to be published. These charges do not constitute intermediation in gambling.

If you paid for a plan, you can withdraw within 5 business days of the payment, as long as you have not started using it: that is, you have not published or expanded a raffle with it. Publishing or expanding the raffle is starting to receive the service with your agreement, and from that moment the right of withdrawal no longer applies (art. 47 of Colombian Law 1480 of 2011).

To withdraw, write to pqr@larifaco.com. We refund everything you paid, with no deductions, within 30 calendar days, through the same payment method where possible.

If you paid for the plan electronically through Bold (card, PSE or another method) and you were a victim of fraud, you did not make the transaction, you did not receive the service, or it does not match what you bought, you can request a payment reversal (art. 51 of Colombian Law 1480 of 2011). File the complaint with us at pqr@larifaco.com within 5 business days of the date you found out or should have received the service, and notify the issuer of your payment method (your bank or card issuer) within the same period. If the payment is reversed, the plan is void.

Using the platform for unlawful activities, fraud, impersonation, or any purpose contrary to Colombian law or to the law applicable in the organizer's country is prohibited. You must be 18 or older to create an account or buy a ticket; when signing up, the organizer accepts these terms and La Rifa keeps the date and the version accepted. Anyone can report a raffle from its public page. La Rifa may remove from the catalog or suspend raffles and accounts that breach these terms or are the subject of a well-founded report. Before suspending a raffle we notify the organizer by email and they can give us their side, except where there are signs of fraud or an order from an authority. If the suspension turns out to be unjustified or results from our mistake, we reinstate the raffle or refund what was paid for its plan; if it results from the organizer's breach, the payment is not refunded.

The organizer will hold La Rifa harmless from claims, penalties, judgments and costs, including reasonable attorneys' fees, arising from their raffle: the lack of a permit, the prize, collecting and refunding ticket money, carrying out the draw, the content they publish, and the use they make of their buyers' data. If a buyer or an authority brings a claim against La Rifa over any of those matters, the organizer will cooperate with the defense and bear whatever falls to them.

La Rifa provides the service with the quality and fitness required by Colombian Law 1480 of 2011 and is answerable for it under that law. It may be interrupted for maintenance or by provider outages; if a failure on our side keeps you from using a plan you paid for, we restore it or refund what you paid. To the extent the law allows, we are not liable for disputes between organizers and buyers, nor for the draw actually taking place, which is the organizer's sole responsibility. Nothing in these terms limits your rights as a consumer under Colombian Law 1480 of 2011 or any liability the law does not allow to be excluded.

You can file requests and complaints about the service or your payments at pqr@larifaco.com or through the contact form. We answer within 15 business days. If you are not satisfied, you can turn to Colombia's Superintendency of Industry and Commerce at www.sic.gov.co.

If we change these terms in a substantial way, we will tell you by email before they take effect. Plans already paid for remain governed by the terms in force when they were paid.

These terms are governed by the laws of the Republic of Colombia, whatever country the platform is used from.